Key Features

PROJECT MANAGEMENT – Manage Projects and Processes

Project Management requires a carefully planned and organized effort to accomplish a specific effort.  Project Management includes developing and communicating a project plan, which includes defining project goals and objectives, specifying tasks or how goals will be achieved, what resources are need, and associating budgets and timelines for completion.  It also includes implementing the project plan, along with careful controls to stay on the "critical path", that is, to ensure the plan is being managed according to plan.  Project Management usually follows major phases, including Pre-Planning, Planning, Pre-Bid, and Bidding & Proposal, through Completion.

Software Dimensions with BDS can provide successful Project Management through proper planning, organization of tasks and the establishment of priorities and deadlines.  In order to effectively manage and track projects from concept to conclusion, project managers need immediate access to key information to ensure the project remains on track and within budget.  BDS helps project managers to oversee and execute each phase of a project by enabling efficient management of time, resources and project cost.  Status reporting provides a vehicle for tracking project hours, employee productivity and communication with team members to ensure the project stays on course.

Account/Contact Management	Capture, manage and share a complete account and contact profile including history with others throughout the organization.
Task Management	Manage project workload by creating and tracking the project tasks for one or more individuals.
Schedule Management	Manage project schedule by tracking overall project as well as task level time-lines.
Budget Management	Record and manage all invoices, orders and expenses related to budget.
Time-Slips Management	Proactively manage project man hours in order to keep project schedules on track.
Document Library	Store all project relevant documentation in a secure central location. Write and save ad-hoc project notes.
Reporting	Access a snap shot of pending projects, including project duration, budgeted time, time remaining, and percent of completion.
Integrated Calendar Management	Provide timely and accurate project schedules.
Project History	View complete history related to a Project with powerful search functionality.
Collaboration Tools	With integrated Calendar, Email client, File Library and Customer portal; you can effectively interact with project members and customer located at different locations.
Mobile	Stay in touch and manage activity while away from the office. Supports wireless and remote connectivity.

 

CONTACT MANAGEMENT – Build Customer Relationships

BDS Contact module will organize your daily business activities easier than ever before and save you time doing it.  By having organized information at your finger tips you can establish better relationships with your customers and prospects.  Through the synchronization process, BDS Contact Management allows you to share your data with others.  The BDS Contact Management module is designed to increase employee productivity by enabling them to capture, track, manage and share all client specific or prospect specific information. The information is then stored in a single unified database where is it immediately accessible to all authorized employees without having to move from system to system. This results in your company’s ability to significantly improve the process of marketing, selling and servicing your customers.

Account/Contact Management	Capture, manage and share a complete account and contact profile including history with others throughout the organization.
Calendar & Activity Management (Notes, History, Attachments)	Synchronize calendars and address books, manage activity remotely. (personal & groups)
Time Management	View pending appointments and to-dos by due date and action type. Receive reminders when appointments and to-dos are due.
Advanced Desktop Integration MS Outlook/Word/Excel	Utilize desktop tools to help manage your daily business, e-mails, e-mail logging, letter templates, proposals, quotes and contracts.
Activity Tracking	Associate all correspondence including, calls, meetings, emails, and service history with the account, contact and responsible employee.
File Attachments	Track external documents and files associated with an account, contact, opportunity, and service ticket.
Mail merges / Letter Templates	Create email, printed, or fax mailings to select contacts or a list of accounts.
Business Process Automation	Automate specific business task and functions based on selected criteria.
Business Alerts/Alarms/Notification	Automatically receive notification when specific business conditions are met.
Mobile	Stay in touch and manage activity while away from the office. Synchronize and work off-line.

 

MARKETING – Create & Manage Marketing Campaigns

Your Marketing teams can benefit from BDS’s highly automated software that connects them with Sales and Project data.  With BDS, it’s easier for clients too manage campaigns and track results.  Deliver concise tacking and analysis of customer and sales data, including key performance indicators for costs, win/lose, and forecasts.  Provide customer segmentation, profiling, and behavioral analytics.  Allow a single source for all inbound and outbound customer communication.  Provide analysis of campaign effectiveness and ROI.  The more you know about your prospects and customers, the better you’ll be able to optimize your strategy for customer acquisition, retention and cross selling. Commence Marketing provides a comprehensive easy to use solution for marketing automation. The application enables the efficient management of multi-channel campaigns, task management, budgeting, lists management, campaign analysis and reporting.

Account/Contact Management	Capture, manage and share a complete account and contact profile including history with others throughout the organization.
Campaign Management	Create, launch and monitor the performance of marketing campaigns.
Task & Event Management	Assign specific tasks and timeframes to internal/external marketing staff.
Calendar & Activity Management	Synchronize calendars and address books, manage activity remotely.
Budgeting	Establish specific budgets for each campaign or event.
List Management (Data import/export)	Import lists for telemarketing, targeted campaigns and follow-up activity.
Advanced Desktop Integration MS Outlook/Word/Excel	Utilize desktop tools to improve the effectiveness of campaign communication, bulk e-mail, letter templates and analysis.
Email Campaign Execution	Efficiently manage the distribution of multiple bulk e-mail campaigns.
Call Campaign Management	Improve the number and quality of leads generated through effective call campaign management.
Lead Qualification & Distribution	Qualify leads generated via marketing campaigns and automatically distribute to appropriate Sales representative.
Document Management (literature fulfillment)	Access a library of marketing collateral/documents to support customer request.
Campaign Analysis & Reporting	Identify ROI of each campaign including campaign performance, lead generation and revenue recognition.
Mobile	Stay in touch and manage campaign activity while away from the office. Supports wireless and remote connectivity.